Tracking delivery motorcycles: what to measure and how to do it right
Motorcycle delivery is fast and hard to control: many stops, lots of movement and little margin for error. Tracking helps, but it has to be done well, with people too.
The device
Motorcycles use small devices, powered by the motorcycle's battery or their own, installed discreetly and resistant to water and vibration. The installation matters as much as the device.
What to measure
- Where each courier is and which order they carry.
- Time in store, on the road and at delivery: each stage separately, to know where time is lost.
- Delivery zones: an alert on reaching the customer's zone.
- History: to settle complaints with data, without arguments.
How to talk about it with couriers
Explain what it is for: organizing orders, settling complaints, protecting the person and the equipment. Make it clear and in advance. Tracking works best when it is understood as a tool for everyone and not as surveillance.
Beyond the map
With a platform that handles deliveries, each courier can set themselves available, see their orders and mark them as delivered from their phone, and you see the whole process in one place.
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